Audio cuts out during Netflix streaming video. MacBook Pro to Pioneer flatscreen to Klipsh speaker.

[moda]

Also happens in Amazon Prime streaming. Usually about 20 minutes into a film. if I get up and toggle the volume control on the speaker the sound will resume. But 20 minutes later it will lose audio again.

[JenniferV]

Hi moda,

Thanks for reaching out. Let's sort this out.

A few questions: what type of Chromecast device do you have? When did the issue start? What browser are you using? Try the steps below:

1. Close all open browser tabs and restart the Chrome browser.
2. Make sure your casting device has an updated OS or has the Chrome browser installed.
3. Reboot your MacBook Pro and speaker.
4. Try to remove your speaker and check if the same issue will persist
5. Disable Allow all sites to initiate mirroring.
6. Reboot your Chromecast.

Thanks,

Jennifer

[moda]

Thanks Jennifer - I will try all the steps you mentioned, and report back It's great to hear from you.

Mark

[JenniferV]

Hello moda,

Sounds like a plan! I'll wait for your update.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I wanted to check if you were able to try the suggested steps. Feel free to reach back if you still need help.

Best,

Jennifer

[JenniferV]

Hi moda,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer