Bad Video and Audio

[jockdj1]

When casting a video from my laptop, videos sometimes look like slow motion which is followed by a decrease in video quality and audio that is very scratchy. This only happens sometimes and can happen from any website. I've rebooted my Chromecast as well as my router but the problem persists. The videos aren't affected on my laptop screen only on my Roku TV (65 inch, 4k), Is there anything I can do to fix this issue? 

[JenniferV]

Hello jockdj1,

Thanks for posting. Let's check on this further.

A few questions: what type of Chromecast device do you have? When did the issue start? Have you checked if the same issue persists when casting from a mobile phone?

Try these steps:

1. Make sure that the browser you're using is Google Chrome and that it is up-to-date.
2. Check if other devices can cast successfully (phone, tablet, or another computer)
3. Reboot again your Chromecast, router, TV, and laptop.
4. Make sure your laptop's operating system is compatible with the Chromecast.
5. Check the antivirus of the computer. There are cases (mostly in Windows) wherein the Chromecast device fails to work after the antivirus finished an update. If this happens, call your antivirus provider.
6. Try to plug in the Chromecast into a different HDMI port on your TV.
7. Try to plug in the Chromecast into a different TV screen if one is available.
8. Perform a factory reset on your Chromecast.

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[JenniferV]

Hey jockdj1, 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer