CC Google TV stuck/bricked on G logo on startup?

[KaspersArk]

Hi there!

My ChromeCast with google TV stopped working from one day to another over night.
Maybe i failed in an update i dont now!

Problem is when i plug it in et start with yellow LED til turns solid white. On the screen the "G" logo comes on, and then NOTHING happens from here. Nothing works!

I tried to reset with at "HARD RESET", dosent react at all!
When you unplug an starts over, it just do the same.
Router rebootet, tried with HotSpot instead off wifi, tried other TV.

Also tried another power supply, and another cable, dosent matter 😠

JUST STUCK! or bricked 😞
Can anyone help?

[Sanusafar]

Same issue 😭

[Sanusafar]

Don't know what to do please help

[Jacas]

Same here, is anyone at Google aware of this? Definitely looks like a software update gone wrong as nothing's changed in terms of my setup.

[KaspersArk]

Im absolutely sure it an update gone wrong at my house, but it dosnt seems be something you kan change yourself!
Mine get bricked over night, and have not workt since. Im thinking there is only one way, that is for google to replace the CC?

[LV_Lorenzo]

Same issue

[PinkPearl]

 

My screen is showing the google logo and the LED light is solid white. But, nothing is happening. It’s been this way since yesterday. I don’t know what’s wrong. I’ve tried disconnecting the chrome cast twice and leaving it that way for a full hour. I’ve turned the tv on and off again. Nothing is working. I’m out of options. 

[stevenr2185]

My Chromecast stopped working around the same time. It is constantly rebooting and showing the spinning wheel and occasionally shows the Google logo. I've factory reset it, reset my router, and made sure it is using the original power adapter. Nothing helps. I've had it for two years so it isn't under warranty. I guess they didn't build it to last. 

[Jeran · Accepted solution]

Hey there everyone,

I'm really sorry to hear that all of you are experiencing this. In this case, you would want to speak with Chromecast Support. Would you be able to fill out this form, so that support can reach out to you via e-mail, then let me know when you have done so?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

[LV_Lorenzo]

Form submitted.

[Sanusafar]

It seems like the Invoice date shows that your Chromecast with Google TV (4K) warranty has already expired, and we recommend you to get a replacement from Google Store.

Reply from Google nest customer care team

[KaspersArk]

Thats not good enough? 🤬

You didnt brake it!

[LV_Lorenzo]

The fact that this happened to multiple users on the same date leads me to believe google is at a fault. I’d never buy another Chromecast after this experience…and likely no other google products in the future.

[KaspersArk]

Form submitted

[MBetts17]

Same here. Posting to follow the updates if any. Submitted the form

[Jacas]

I was sent a replacement and I'm 100% positive it was a software issue caused by a recent update from Google - once I had plugged in the new Chromecast, it was the same black screen with a Google logo on it but this time there was a progress bar that would eventually fill and then it would show a setup screen.

 

[KaspersArk]

Witch way did you contact google for a replacement? From the form postet ealier?

[Jacas]

I requested a callback via contact page and got a phone call from their customer service straight away. Luckily my Chromecast was still under a warranty.

[Jeran]

Hey there everyone,

Thank you all for filling out that form, as well as contacting support as needed. In that case, did anyone have any more questions or need any additional help?

Thank you,
Jeran

[rodon]

Mine bricked a couple of days ago too. I submitted my info on the form link above.

[Princesss]

Hi everyone,

We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,

Princess