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CCWGTV stuck in ambient mode

samati75
Community Member

Recently, when I turn on my TCL series 5 and switch to the CCWGTV, it is already in ambient mode and will not respond to the remote, except the left and right arrow buttons to change the pictures. The only way to return it to the main screen is to pull the power cord for a few seconds. I've adjusted the settings on my TV for HDMI input but that did not fix the issue. Is this a known problem and is there a resolution? Thank you. 

3 REPLIES 3

JenniferV
Community Specialist
Community Specialist

Hi samati75,

 

Thanks for reaching out. Try the steps below:

 

  1. Reboot your Chromecast.
  2. Try to plug in your Chromecast into a different HDMI port on your TV.
  3. Plug in your Chromecast on a different TV screen if one is available.
  4. Factory reset your Chromecast.

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello there,

 

It's me again. I want to make sure you're all good — how did the steps go?


Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey samati75,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer