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Old chromecast can't connect to Home

IAMJackal
Community Member

Reset factory defaults on older generation Chromecast devices because network password changed. Now Google home will not connect to devices and shows devices need to be activated. All help appreciated!

 

Screenshot_20220618-205111.png

2 ACCEPTED SOLUTIONS

IAMJackal
Community Member

SOLVED: you have to get the APK for the Google device utility and install it (for me on Android). Then you have to run the utility, follow the instructions, had to manually enter the Wi-Fi network password, and after connected went back to home and was able to correctly add the device. Thank you Google for your worthless **bleep** user interfaces.

View solution in original post

It's a software download and a way to install software on Android devices that are no longer supported by the manufacturer. Like for example the Google Utility that used to be part of Home and is no longer there. This is why all the old devices can no longer connect through home.

View solution in original post

8 REPLIES 8

IAMJackal
Community Member

SOLVED: you have to get the APK for the Google device utility and install it (for me on Android). Then you have to run the utility, follow the instructions, had to manually enter the Wi-Fi network password, and after connected went back to home and was able to correctly add the device. Thank you Google for your worthless **bleep** user interfaces.

JenniferV
Community Specialist
Community Specialist

Hi IAMJackal,

 

I'm sorry to hear about your experience, but glad to hear that this has been sorted out and thanks for sharing your resolution in the Community — we appreciate it! In the meantime, do you still have other questions and concerns?

 

Thanks,

Jennifer

What's an "APK for the Google device..."? 

It's a software download and a way to install software on Android devices that are no longer supported by the manufacturer. Like for example the Google Utility that used to be part of Home and is no longer there. This is why all the old devices can no longer connect through home.

JenniferV
Community Specialist
Community Specialist

Hello folks,

 

Thanks for the help, IAMJackal.

 

Bob86ZZ4, hope that answered your Question. Also, if you have a non-Pixel phone you may try to use it to set up your Chromecast. 

 

Let me know if you still have other questions and concerns.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello Bob86ZZ4,

 

It's me again. I wanted to check if you still need help. Don't hesitate to reach back if you do.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer

Bob86ZZ4
Community Member

I can't get my Chromecast to work either. It has worked in the past but I can't remember when I used it last. I am trying to get it working and it says it needs to be "activated." But I have no idea how to do that. I think I read somewhere that I need an app to do that but can't find what kind of app to use. It also told me I could use a different phone to get it activated. I've tried using my Google Pixel 4A and my wife's Pixel 6. No luck. How come a Pixel phone can't get it to work. Pretty bad.