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Chromecast with Google TV Now in HD or 4K Read more

Reconnect Chromecast to your Wi-Fi Network Read more

New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Platinum Product Expert
  • 0 replies
  • 8 kudos

Chromecast icon not showing on Freevee

When I start a Freevee program on my mobile, the Chromecast icon does not show. How can I cast Freevee programs (Bosch Legacy) to my tv using my Chromecast device? Thanks

Badauto by Community Member
  • 7 replies
  • 1 kudos

Chromecast Ultra won't connect on wifi6

When I update to wifi 6, my Chromecast Ultra will disconnect and stop talking to any of my apps. The only way to get it back is to turn off the wifi 6 channel and reset the Chromecast. Does the Chromecast Ultra support wifi 6? I can't find any inform...

Wattree by Community Member
  • 5 replies
  • 0 kudos

Chromecast Ultra

So, I am getting the message "cannot connect to your Chromecast Ultra". I have tried everything in the previous post comments - step by step. Still nothing. I also cannot figure out how to factory reset Chromecast because it is not showing in my Home...

Resolved! Chromecast remote not working

I factory reset my remote and chromecast as it was not working, but I can’t get to the paring screen because it’s stuck in the “introducing profiles on GoogleTV” screen and I can’t click on the get started.

ET1 by Community Member
  • 4 replies
  • 0 kudos

Chromecast with Google TV pausing when locking phone

I have a Chromecast with Google TV. When watching videos, it seems regardless of what app I am using e.g Disney+, Google TV, YouTube playback pauses whenever I lock my phone despite the fact that I'm playing the content on the Chromecast natively rat...

Chris5626 by Community Member
  • 3 replies
  • 0 kudos

Chromecast TV has developed an annoying audio delay on streaming channels

My Chromecast TV has recently developed an annoying sound delay. It has been going on for about a week. I have tried everything I can think of to get it to sync, I have reset, factory reset, unplugged, checked the settings, etc. So far I have not fou...

nuvz by Community Member
  • 22 replies
  • 0 kudos

Resolved! Google chormecast Model H2G2-42 broke

I recently bough a first generation Chromecast and for 2 months it was working fine until recently when I pulled it out of my TV to use it on vacation... The hdmi output just snapped off and sadly, I can't use it anymore. Can it be replaced? I'd like...

Nick2639 by Community Member
  • 4 replies
  • 0 kudos

Conflicting Google Accounts with YouTube and YouTube TV apps

Hi All,Here's the setup for a Chromecast with Google TV.My mom has 2 Google accounts, one for YT, one for YT TV. Fo simplicity sake I'll map it like this:YouTube - #YouTube TV - #Everything worked fine until about 2 weeks ago, when she mentioned that...

vksolanki by Community Member
  • 9 replies
  • 0 kudos

Resolved! Factory rest

I have just moved home and changed to a new wifi. I can't set up the chromecast or pair my phone to the device as it remembers the old wifi. I shave tried to remove network to no avail. There isn't a button or a tile to push on my Chromecast device s...

Siepeen by Community Member
  • 4 replies
  • 2 kudos
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