Can’t communicate to chromecast from iPhone

[Sofiad]

Hi,

Can’t communicate to chromecast from iPhone. I don’t get past the message: “could not communicate with chromecast”. 

Changed recently from wifi provider. 

Please advice 

Thank you 

[davidking]

Try these steps:

1. Make sure your Chromecast is within 15 - 20 ft (4 - 6 m) of the Wi-Fi router. If you have a dual band router, try to set up your device on both the 2.4 GHz and 5 GHz bands.
   
   
2. Make sure Wi-Fi and Bluetooth are both turned ON on your phone or tablet.
   
   
3. Turn OFF mobile/cellular data.
   
   
4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.
   
   
5. Reboot Chromecast by removing the power cable, then reconnect it.
   
   
6. Make sure you're using the latest version of the Google Home app, by checking your app store for any updates.
   
   
7. Restart the Google Home app.
   
   

• Android: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app.
• iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app. On older devices with a home button, double-click the Home button, then swipe up on the Google Home app.
• Turn Wi-Fi off and on again on your phone or tablet.
• Reopen the Google Home app.

If none of the steps above help, factory reset your Chromecast and then retry setup. You may also want to try setup using a different phone or tablet, just to test, if you have one.

[JenniferV]

Hello there,

I appreciate your help here, davidking!

Sofiad, we hope that helps but, if you're still having trouble, please manually connect to the Chromecast SSID. Here's how: go to the phone settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set it up again.

Best,

Jennifer

[JenniferV]

Hey Sofiad,

It's us again. How's it going? Did you manage to get your device working?

Reagards,

Jennifer

[JenniferV]

Hi Sofiad,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer