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Can’t communicate to chromecast from iPhone

Sofiad
Community Member

Hi,

 

Can’t communicate to chromecast from iPhone. I don’t get past the message: “could not communicate with chromecast”. 

Changed recently from wifi provider. 

Please advice

3 REPLIES 3

JenniferV
Community Specialist
Community Specialist

Hey Sofiad,

 

Thanks for reaching out. If you recently changed your Wi-Fi network and the Chromecast isn't currently connected to any Wi-Fi network, please perform a factory reset on your device. Also, check the settings below that you need to check with your router:

 

Enable these settings on your router, if applicable:

 

  1. Universal Plug and Play (UPnP)/Multicast
  2. Internet Group Management Protocol (IGMP)

Disable these settings on your router, if applicable:

 

  1. AP/client isolation
  2. Virtual Private Networks (VPNs)
  3. Proxy Servers

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi there,

 

How's it going? Did you manage to get your device working?

 

Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello Sofiad,

 

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer