Can't complete chromecast setup

[TerrorKlaasje]

Hi Everyone,

I moved my chromecast to a different TV and since the restart I can't get it to complete the setup.

I have done multiple factory resets of the chromecast, as well as all the router restarts and basic internet fixes. Every time I run through the setup everything seems fine, until I try to connect it to the wifi. It starts connecting and then I get the message "Could not communicate with your chromecast" in my google home app, after which the chromecast still seems to be connecting for a while and then resets to the start screen.

I've also tried using different devices to setup the chromecast. On android devices I get the above error and on IOS I get the message that it can't connect to the wifi.

Also, don't know if it's important. My Chromecast seems to have switched to norwegian as a default language furing all this.

[JenniferV]

Hello TerrorKlaasje,

Thanks for posting and for doing some steps beforehand — it's a big help! To cover all the bases, could you please tell us the LED status on your Chromecast? Are there any recent changes in the Wi-Fi router? Please factory reset your Chromecast again and reinstall the Google Home app. 

Once done, manually connect to the Chromecast SSID. Here's how: go to the phone settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set it up again.

Let me know how it goes.

Best,

Jennifer

[JenniferV]

Hey there,

How's it going? Did the steps help?

Regards,

Jennifer

[JenniferV]

Hi TerrorKlaasje,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer