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Can't complete chromecast setup

TerrorKlaasje
Community Member

Hi Everyone,

I moved my chromecast to a different TV and since the restart I can't get it to complete the setup.

I have done multiple factory resets of the chromecast, as well as all the router restarts and basic internet fixes. Every time I run through the setup everything seems fine, until I try to connect it to the wifi. It starts connecting and then I get the message "Could not communicate with your chromecast" in my google home app, after which the chromecast still seems to be connecting for a while and then resets to the start screen.

I've also tried using different devices to setup the chromecast. On android devices I get the above error and on IOS I get the message that it can't connect to the wifi.

Also, don't know if it's important. My Chromecast seems to have switched to norwegian as a default language furing all this.

3 REPLIES 3

JenniferV
Community Specialist
Community Specialist

Hello TerrorKlaasje,

 

Thanks for posting and for doing some steps beforehand — it's a big help! To cover all the bases, could you please tell us the LED status on your Chromecast? Are there any recent changes in the Wi-Fi router? Please factory reset your Chromecast again and reinstall the Google Home app. 

 

Once done, manually connect to the Chromecast SSID. Here's how: go to the phone settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set it up again.

 

Let me know how it goes.

 

Best,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

 

How's it going? Did the steps help?

 

Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi TerrorKlaasje,

 

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer