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Can't log into YouTube kids on child profile

Sora
Community Member

I was having trouble switching profiles on my Chromecast with Google TV so I factory reset. I set it up again, added my child's profile with YouTube Kids Disney+ etc. Now YouTube Kids says I can't load profiles or sign in on this device. This worked fine before the reset. How do I log in to my child's profile on YouTube kids on Chromecast with Google TV? 

4 REPLIES 4

JenniferV
Community Specialist
Community Specialist

Hi Sora,

 

Thanks for reaching out and sorry to hear about that. Could you try to reinstall the YouTube Kid's app in Google TV? Also, please reboot your Chromecast and plug it in on a different HDMI port on your TV then try again.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi there,

 

It's me again. I want to make sure you're all good — how did the steps go?


Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi Sora,

 

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from Sora, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran