08-22-2022 07:01 PM
Your device is connected to an unsupported device error. Hulu won't display netflix works fine
08-23-2022 07:42 PM
Yep. Same for me. Tried getting a new one did the same thing. Only for Hulu
08-27-2022 06:52 PM
Hi folks,
Thanks for reaching out and I'm sorry to hear that you're having an issue casting content from the Hulu app. Let's sort this out.
A few questions: is the video playing problem-free on the device, when not casting? What type of Chromecast device do you have? What mobile phone are you using for casting and what is its OS version?
Try theses steps:
Note: If the issue is isolated when using the Hulu app, please contact Hulu support for further help.
Best,
Jennifer
08-28-2022 05:37 AM
Hello Jennifer
To answer your questions;
The hulu app works great on a varity of devices that I've attempted to cast
I've been rebooting devices since control/alt/delete was a thing
The problem was, I figured out, no help from any support group was the generation of my HDMI port. It did not support the protocol needed for playing HULU
08-28-2022 11:46 PM
Hey Mikeg74,
Got it and thanks for keeping me in the loop. In the meantime, do you still have other questions and concerns?
Regards,
Jennifer
08-31-2022 11:31 PM
Hello there,
I haven’t heard from you in a while so I'll be locking this thread if there’s no update within 24 hours. If you have other questions and concerns, please feel free to start a new thread and we'll be happy to help.
Thanks,
Jennifer