Can't see the enable cloud service in chromecast

[YeeSM]

I can't see the enable cloud service in the chromecast and how to know if my chrome is gen 1, gen 2 or gen 3. Appreciate your advice. Thank you

[Jeran]

Hey there YeeSM,

I'm really sorry about the delayed response, thank you for your patience! Are you still having that cloud service issue? If so, I'd be happy to help out. You can check out the firmware version of your Chromecast in Google Home, then compare it to this list. Also, you can check the model number on the device itself and Google it. 

For the cloud service issue, check out this old thread on the topic and see if the recommended answer helps you out.

I look forward to your response, and if you had any more questions or concerns, please let me know!

Best regards,

Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,

Jeran

[Jeran]

Hey there!

We haven't heard back from YeeSM, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,

Jeran