Can't setup my chromecast

[eliaschen]

I can't setup my chromecast after I reset the Chromecast and reboot my phone and router, in the Google home app it shows "Chromecast found, it need to be activated before set up" .

[Alex_S]

Hi eliaschen,

Thanks for visiting the Google Nest Community. Here’s how you can activate your Chromecast device:

• Install the Device Utility app.
• Open the app > Next > Allow location access and Bluetooth.
• Turn off the Wi-Fi as prompted.
• The app will start looking for devices. Once found, turn on your phone’s Wi-Fi (do not close the app).
• Go back to the Device Utility app and continue the activation process.
• Finish the setup in the Google Home app.

Let me know how it goes.

Regards,
Alex

[Elisajoia]

It says device cannot be activated:(

[Kimy]

Hi folks,

Thanks for your help here, @Alex_S.

@Elisajoia, we appreciate you trying the steps. Based on your description, it seems that the Chromecast device didn’t receive updates. It may have had a time off for quite some time. The “need to activate” message means it’s missing updates, thus the need for the Device Utility App. Obviously, you’re using an Android device, because if you’re setting it up on an iOS device, it wouldn’t require this Device Utility App.

Since you already performed a factory reset on your Chromecast device, try to clear the cache and data for both the Google Home App and the Device Utility App. You can delete both apps and restart your phone before reinstalling them. Proceed with set-up, and if it still fails, I suggest you try another phone for set-up.

I hope this helps. Let us know if you still need help.

Thanks,

Kimy