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Can't sign into google account

Mtgparemine4e
Community Member

I'm not able to sign into my google account to keep using my device and I don't know what to do

9 REPLIES 9

JenniferV
Community Specialist
Community Specialist

Hi Mtgparemine4e,

 

Thanks for reaching out. What type of Chromecast device do you have? Are you trying to sign in your Google Account in the Google Home app? Are you getting any message when signing into your Google Account? If yes, what was it?

 

I'll look forward to your response.

 

Thanks,

Jennifer

Mtgparemine4e
Community Member

It's Chromecast 3rd generation and when I try to cast anything to my TV that's where it tells me to sign in to my Google account but it won't let me it was working before and than all of a sudden it's not

Hello there,

 

Thanks for getting back to us. Can you please tell me which app you are encountering this issue? Is this happening to all supported apps or only to one specific app?

 

Thanks,

Jennifer

Mtgparemine4e
Community Member

I tried it with Pandora it played the music but it didn't show up on the screen and I've only tried it with one other app and it didn't work but I can try other's to see if it's like that with all of them

Hey Mtgparemine4e,

 

I'm sorry for the late response. Were you able to try on other Chromecast-enabled apps? If yes, how was it? Also, if this is happening in all supported apps, please reboot your Chromecast. Resetting it might also help.

 

Thanks,

Jennifer

Yes I have and nothing happened and yes I did reboot it and it worked one time and than started the same thing as before I don't know what to do to fix it

Hi there,

 

Thanks for the update. To confirm, is this happening to all apps such as Netflix, HBO Max, Amazon Prime, YouTube (If you have these apps)? Could you share a photo of the issue? If you already tried to reboot your Chromecast, please also perform a factory reset on your Chromecast.

 

Thanks,

Jennifer

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

JenniferV
Community Specialist
Community Specialist

Hello Mtgparemine4e,

 

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks for the help, Jeran.

 

Regards,

Jennifer