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Blog Posts

Chromecast with Google TV Now in HD or 4K Read more

Reconnect Chromecast to your Wi-Fi Network Read more

New Chromecast with Google TV (HD) now available! Read more

Forum Posts

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by Platinum Product Expert
  • 0 replies
  • 8 kudos

Google Assistant Settings Missing From Child Profile in Family Link

Help please. I added kids accounts via Chromecast For Google TV and I now want the Google Hub Max to be able to recognise their voice and face so they can make video calls etc. The problem is the Family Link app for each child's profile is missing Go...

raidi8 by Community Member
  • 23 replies
  • 0 kudos


Seriously! Have read everybody's problems with their Chromecast ultra. And we've all proberly done the same thing! I've owned mine for awhile now and never had a problem. Until today. Reboot, Factory resets, unplugged, turnt tv off .. forced stop on ...

cKay by Community Member
  • 3 replies
  • 0 kudos

Can’t connect device to chromecast.

Ive updated my iOS and I’ve tried to stream/cast via my iPhone on to my chromecast tv but it won’t connect anymore. It did work before the update but now it always fails to connect. I’ve reset the WiFi and I’ve reset the chromecast. Both are connecte...

Phil87 by Community Member
  • 6 replies
  • 0 kudos

Resolved! Cannot turn off chromecast subtitles

I cannot turn off subtitles (closed captioning) for one of my three chromecast devices that are used to support my usage of YouTube TV and other apps such as Netflix on my TV. The subtitles are showing up regardless of which app is in use. I've tried...

Resolved! Connection without wifi

Hello not sure on which gen I have but previously no issues connecting to chrome cast. I have disconnected the wifi at my house, is there a way to connect and use the chrome cast using mobile hotspot and NO WIFI connection????

Madds by Community Member
  • 3 replies
  • 0 kudos

Chromcast tv

 I have a problem with my Chromcast tv . If i plug it the image will be covered with purple colour. I have to restart it more than two times so it can be normal. I don’t know what the issue so i can fix it. Even if i change the tv still the problem a...

Ohoud by Community Member
  • 0 replies
  • 0 kudos

Nu se mai conecteaza la tv

Buna!de curand a venit cineva de a facut cateva modificari la reteaua wi fi!dupa cateva zile de la acest lucru ,am incercat sa ma conectez de pe telefon la tv ca in mod obosnuit.Nu a mai mers si am inceput sa reconfigurez cumva.Ajung cu,configurarea ...

Elena1 by Community Member
  • 3 replies
  • 0 kudos

Chromecast times out

Chromecast keeps turning itself off after about 5 minutes of being paused, or changing the input on my tv. Is there a way to make it stay on continually?

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