Chromecast cannot communicate with Wifi

[Snatchers2]

1. I have been using 2 Chromecasts for the better part of a year with no issues
2. On Monday, I tried to reconnect my Chromecast to my home wifi after going on holiday and using it there. I continually get an error message saying "Could not communicate with your Chromecast"
3. Neither Chromecast will now connect to my home Wifi for some reason.
4. I rang Virgin who said there were no signal issues

any ideas??

[tevaab]

Can u connect 2chromecasts to one wifi

[JenniferV]

Hi folks,

Thanks for reaching out. Let's sort this out.

Snatchers2, quick questions: what's the LED light status in your Chromecast? Are there any changes in your Wi-Fi network?

Try these steps:

1. Reinstall the Google Home app.
2. Reboot your Chromecast devices.
3. Reboot your Wi-Fi router.
4. Reboot your mobile phone.
5. Manually connect to the Chromecast SSID. Here's how: Go to the phone’s Settings > Open WiFi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again.
6. Use a different mobile phone.
7. Try to connect to a mobile hotspot. This is to isolate the issue.
8. Factory reset your Chromecast.

tevaab, yes, you can connect one or more Chromecast devices to a Wi-Fi network. You only need to make sure that your Wi-Fi is stable and can support multiple devices.

Thanks,

Jennifer

[JenniferV]

Hey there,

I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

[JenniferV]

Hello folks,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer