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Two seemingly identical Chromecast devices act differently to a 3rd party media server and controlle

Elenhil
Community Member

I wonder if someone with an inside knowledge could confirm that two Chromecast Audio devices running the same FW version (v1.56.281627) but having different original country codenames can really be not identical hardware- or software-wise?

The issue is, my 3rd party UPnP server and controller stopped working properly on just ONE of my two devices. I realise that you can't give user support for 3rd party apps, but what I'm asking is: are these two devices really identical?

1 Recommended Answer

Jeran
Community Specialist
Community Specialist

Hiya Elenhil,

 

It may be the case that there is an issue with that one device. At this point, I'd recommend that you get a hold of Chromecast Support, as they would have more tools, such as the ability to look at the device logs. You can contact them via phone or online chat, whichever you prefer.

 

I'm sorry we weren't able to help you solve it here, but if you had any other questions, please let me know.

 

Best regards,

Jeran

View Recommended Answer in original post

16 REPLIES 16

Jeran
Community Specialist
Community Specialist

Hey there Elenhil,

 

I'm sorry about the late response on this thread, thank you for your patience! Since both units are under Firmware version v1.56.281627, they should both have the functionalities available on this Firmware version. Hardware and software wise, yes, they are identical. I would isolate that Chromecast Audio that is having issues and make sure the LED light looks good and works on other apps properly.

 

I look forward to your response, and if you have any other questions or concerns, please let me know!

 

Best regards,

Jeran

JenniferV
Community Specialist
Community Specialist

Hi there,

 

Thanks for the help, Jeran.

 

Elenhil, hope that helps. Feel free to let us know if you still need assistance.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi Elenhil,

 

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer

Hi! I have, I'm just away from the device, will get back some time later.

Jeran
Community Specialist
Community Specialist

Hey Elenhil,

 

No problem at all! I'll leave the thread open for a while longer to give you the chance to look at it again. 

 

I look forward to your response!

 

Best regards,

Jeran

Elenhil
Community Member

OK. I'm back. I have observed the LED light's behaviour. A bit of context: my issue is that sometime after a couple of minutes audio tracks sent to the device in question start sort of hiccupping and then stop altogether. Now, this is accompanied by, first, a second or so orange light, a second or so white light, then some four or five seconds of solid orange light, and then (by which time the playback stops) solid white.

Like I said, the only 'visible' difference between my two Chomecast Audio devices is their country code. The problematic one is marked CA (which after factory reset makes it say that my local wifi might not be supported, but connects nevertheless).

Jeran
Community Specialist
Community Specialist

Hey there Elenhil,

 

This is an interesting scenario, especially the part where it changes from a white light, to orange light, to white again, then stops playback. This behavior could indicate that the Chromecast Audio is dropping from the network sporadically. If nothing was changed in the setup before, perhaps you may want to check the Wi-Fi environment, if there are too many devices connected, or any interference. You may also try a factory reset on the unit again, but it will still say it's unsupported due to the region, but it shouldn't affect the setup otherwise.

 

I hope this is able to help, let me know if you had any other questions or concerns.

 

Best regards,

Jeran

Elenhil
Community Member

I have tried a factory reset a couple of times already. I also tried both the 5 GHz and the 2.4 GHz ranges (as well as physically switching the two devices), which I suppose rules out interference or noisy neighbourhood.

Once again, the amazing thing is, whatever that might be, only one device is affected. Does it point towards a hardware failure, d'you think?

Jeran
Community Specialist
Community Specialist

Hiya Elenhil,

 

It may be the case that there is an issue with that one device. At this point, I'd recommend that you get a hold of Chromecast Support, as they would have more tools, such as the ability to look at the device logs. You can contact them via phone or online chat, whichever you prefer.

 

I'm sorry we weren't able to help you solve it here, but if you had any other questions, please let me know.

 

Best regards,

Jeran

JenniferV
Community Specialist
Community Specialist

Hello there,

 

How's it going? Were you able to reach out to our support team? Do you still need help?

 

Thanks for the help, Jeran.

 

Regards,

Jennifer

I contacted Support. They said this LED behaviour indicated that the device is rebooting. And that's about it.

But we realized there had been a FW change about the time I my CA began misbehaving (this April), so I asked them to ask the software department to see if they could help me roll back the FW version on my device. That's not a surefire (or even probable solution), though - more like a desperate attempt to eliminate any possible software malfunction. 

The sad thing is that I had been asked to provide serial numbers for my two devices, for which I unplugged the then-working one to read the fine print. I then plugged it back into the power source and paid no further notice to it. But a couple of days later I found that it is no longer working (no LED light, no connection, no nothing). Pure coincidence, probably, but I'm now sadly Chromecastless 😞

JenniferV
Community Specialist
Community Specialist

Hi Elenhil, 

 

Thanks for the update and I'm sorry to hear about that. We do not have an option to roll back the firmware. However, I recommend you to reach back to the support representative who assisted you. If they sent you an email, you may reply to it so they can further assist you with your other Chromecast Audio that fails to work after unplugging it from your TV.

 

Thanks,

Jennifer

Jeran
Community Specialist
Community Specialist

Hey there,

 

Did you have any more questions or need any additional help?

 

Thank you,
Jeran
 

Elenhil
Community Member

I will get back to my device early next week and then we'll see.

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey Elenhil,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran