Cannot communicate with Chromecast

[Paul1966]

I'm getting the message "Cannot Communicate with Chromecast" when doing the final part of the set up after a factory reset.

It initially our Chromecast couldn't see the network. We reset the router, then factory  reset the chromecast and went through the set up. It gives that message at the point you assign it to a room (ie we've gone through all the other steps ok)

We then tried a spare Chromecast and it's doing exactly the same. We've tried it with a phone and a tablet (for Google home) and we've reset the router multiple times. Our other Chromecasts are fine, it's just these two which refuse to work communicate with the phone or tablet for the final step.

[Jeran]

Hey there Paul1966,

Welcome to the Chromecast Community Forum! It's interesting that you have multiple Chromecast devices, but two devices are having issues being set up. I'd be happy to help you figure this out, let me just ask a few questions:

• What color is the LED light on the Chromecast devices when this issue occurs?
• Are you connecting to a 2.4GHz network, or a 5GHz network?
• Are all the devices involved connected to the same network band?

Depending on the color of the LED light, we can try a few different steps. For now, I would just double-check this article to make sure everything looks good on your end.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[Paul1966 · Accepted solution]

Hi

We resolved the issue manually entering the router password. I don't know why both stopped working at the same time, but both were fixed by the same method.

[Jeran]

Hiya Paul1966,

I'm glad to hear you were able to resolve this issue, and thank you for coming back with your solution! In that case, did you have any other questions or concerns we can address?

Best regards,

Jeran

[Jeran]

Hey Paul1966,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran