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Cannot connect to Chromecast (Gen 2) with Pixel 3a

Community Member

I have a 2nd generation Chromecase that I can't connect to.  I am using Google Home on my Pixel 3a.

If I try, I get the following
- Chromecast found.  It needs to be activated before setup.

So I follow the "Go to Help Center" button and get this:


 Well, since I have a Pixel 3a, I'm guessing that for some reason Google Pixel products won't work in this scenario.  Or am I reading this wrong (not sure what other possible interpretation of this wording there could be).

Anyway, I've tried factory reset.  I've tried tying my wifi to that of the Chromecast's wifi.  All advice I've found on other threads, but all of which didn't work.

Please help.

Thanks, Videot7


Community Specialist
Community Specialist

Hi Videot7,


Thanks for posting. May I know if you were able to download the Device Utility app? If yes, please try the steps below:


  1. Open the Device Utility app.
  2. Allow Location access.
  3. Turn on Bluetooth.
  4. Disconnect from the Wi-Fi network.
  5. The app starts to look for devices.
  6. Activate the device.
  7. Finish the activation.

If still fails to set up your device, please use a different mobile phone.




Hi Jennifer, I haven't tried that app yet. I'll try it tomorrow and let you know how it goes.


Thanks for the advice! 

Unfortunately, it would not search for Chromecast unless I had wifi on. And then it won't find it. And I do not have any other phones at my disposal.

Do you have any other ideas?


Community Specialist
Community Specialist

Hey there,


I'm sorry for the late response. We'd like to dig deeper into this. Could you please fill out this form and let me know once you are done?




Community Specialist
Community Specialist

Hey there Videot7,

Did you have the chance to fill out that form that Jennifer provided, or did you have more questions or need any additional help? 

Thank you,

Community Specialist
Community Specialist

Hiya Videot7,

It looks like we received your form! You should have someone from Google reach out to you regarding your case, so feel free to continue your conversation over email. I'll go ahead and lock this thread in 24 hours.


Let us know if you had any more questions.

Best regards,