03-05-2022 07:56 AM
Hello, I am having issues with chromecast connecting. I performed a (2) factory resets (to address a different issue) but now cannot get chromecast reconnected after factory reset. When i am working through setup, my android phone recognizes the chrome cast, setup begins, I get a 4 digit code, I acknowledge that , it recognizes my wifi (to which it was already connected before the factory reset) and seem to be finishing up.... then the message comes up " connection problem during setup could not communicate with your chromecast
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05-03-2022 07:49 PM
I was able to fix it.... after an hour phone call with Google representative.... in the end, the lesson for all is, when performing a factory reset, make sure to hold reset button between 25-45 sec.... any less or more and the factory reset does not work. Silly me thought just pushing and releasing the button would be sufficient.
05-04-2022 02:21 PM
Hi Jennifer
I did the factory reset too and having the same non-communication problem. Did the 45 sec reset and all is well. Glad I look this up and joined.
05-04-2022 02:26 PM
Hi Jennifer,
I did the long reset and was able to connect all my devices. Thanks everyone.
04-08-2022 10:31 AM
I am having the same issue.
04-12-2022 10:07 AM
Another guy with same issue
05-03-2022 01:26 PM
Hey there S3attl3,
I apologize about the late response, thank you for being patient! Were you able to fix that communication issue? If not, I'd be happy to help out, since I can imagine this is pretty frustrating. Let me just ask you some questions about what's happening:
I look forward to your response, and if you have any other questions or concerns for me, please let me know!
Best regards,
Jeran
05-03-2022 07:49 PM
I was able to fix it.... after an hour phone call with Google representative.... in the end, the lesson for all is, when performing a factory reset, make sure to hold reset button between 25-45 sec.... any less or more and the factory reset does not work. Silly me thought just pushing and releasing the button would be sufficient.
05-04-2022 09:48 AM
Hi folks,
S3attl3, glad to hear that the issue is now resolved. In the meantime, do you still have other questions and concerns?
EdwinTheDefiler and Jmike, how's it going? Do you still need help with this? Feel free to let us know if you do.
Thanks for the help, Jeran.
Regards,
Jennifer
05-04-2022 09:58 AM
I just saw this, I will try the above fix shortly and let you know.
05-04-2022 11:05 AM
Hey EdwinTheDefiler,
Got it — sounds like a plan! I'll wait for your update.
Best,
Jennifer
05-04-2022 02:26 PM
Hi Jennifer,
I did the long reset and was able to connect all my devices. Thanks everyone.
05-04-2022 04:01 PM
Hi schneid196 and EdwinTheDefiler,
Perfect! Thanks for keeping me in the loop and happy to hear that everything is up and running now. Do you still have other questions and concerns?
Thanks,
Jennifer
05-07-2022 06:00 PM
Hi folks,
It's me again. I don't want to be a nudge but I'd like to check if you still have other concerns. Feel free to let me know if you do.
Thanks,
Jennifer
05-04-2022 02:21 PM
Hi Jennifer
I did the factory reset too and having the same non-communication problem. Did the 45 sec reset and all is well. Glad I look this up and joined.
05-08-2022 10:46 AM
Jennifer, I have no other issues, good to see this post has helped others, thanks for following and helping out yourself. Have a good day.
05-08-2022 05:30 PM
Hi S3attl3,
You're welcome! Since you don't have any additional concerns and we haven't received any response from the other users, I'll consider this one as complete and will lock the thread. Feel free to create a new thread should you need help in the future.
Have a good one!
Cheers,
Jennifer