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Cast Moderator and Google Chrome browser on Windows OS

Anonymous
Not applicable

Dear All,

I managed to configure Google Chromecast with Google TV (4K) version for school usage by enabling Cast Moderator.

The device works perfectly when casting from Google Chromebook-managed devices that belong to the school.

When I try to cast from the Google Chrome browser on a Windows machine, I get the error message "the device can't be found.

I'm using the same wifi network on both devices (Chromecast and laptop).

All the settings are done on the admin console.

The same user tested on Chromebook is used in Windows machine with a signed-in profile (Google chrome profile).

 

1st Question: How to solve this issue?

2nd Question: Is it necessary to enrol the windows laptop into Google Workspace for Education to have the casting working?

 

https://photos.app.goo.gl/engBUB6e4FYKTh9k9 

1 Recommended Answer

JenniferV
Community Specialist
Community Specialist

Hey omarmoussaabq,

 

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer

View Recommended Answer in original post

3 REPLIES 3

JenniferV
Community Specialist
Community Specialist

Hi omarmoussaabq,

 

Thanks for posting to the Chromecast Community forum! It's not necessary to enroll the Windows laptop into Google Workspace for Education, as long as it meets the requirements to cast from Chrome, then it should be good to go. Let's check this further.

 

Quick questions: what Operating System (OS) do you use? Is the Google Chrome browser version updated?

 

Give these steps a try:

 

  1. Ensure that the browser used is Google Chrome and that it’s up-to-date.
  2. Make sure your Windows laptop's operating system is compatible with the Chromecast.
  3. Check the antivirus of the computer. There are cases (mostly in Windows) wherein the Chromecast device fails to work after the antivirus finished an update. If this happens, call your antivirus provider.

Let me know how it goes.

 

Best,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello there,

 

It's me again. I want to make sure you're all good — how did the steps go?

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey omarmoussaabq,

 

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer