'Cast screen' via the 'sources' tab on my PC no longer offers the choice of which screen to cast.

[GO-Phoenix]

I used to be able to choose a source to cast from my PC to my TV, via 'Souces', which offered the two broad choices of 'Cast tab' or 'Cast screen'. On choosing the latter, I could then pick which of my two screens to cast - the one on my laptop (which is by necessity angled awkwardly and so I barely ever use it), or my larger secondary monitor that is set up as my primary monitor. The choice previously offered has now disappeared, and only the laptop's screen appears to be available as the source.

I recently upgraded my Chromecast device from a Chromecast Ultra to a much newer, 4K Chromecast with Google TV version, but am unsure how or why that might govern the choice, if at all (if so, it would represent a severe downgrade in terms of functionality/usability in my opinion).

Any thoughts or help should be greatly appreciated.

Many thanks.

[JenniferV]

Hello GO-Phoenix,

Thanks for reaching out. Let's sort this out.

Quick questions: what's the LED status on the Chromecast with Google TV (4K) that is plugged into your secondary monitor? Have you tried to cast video content from a Chromecast-enabled app on your phone to the TV?

Give these steps a try:

1. Make sure the Chromecast with Google TV (4K) is set up properly and connected to the same Wi-Fi network as the computer.
2. Check if other devices can cast successfully (Example: phones, tablets, computers).
3. Reboot your Chromecast with Google TV (4K).
4. Factory reset your Chromecast with Google TV (4K). Here's a guide: How to factory reset your Chromecast.

Thanks,

Jennifer

[JenniferV]

Hi there,

How's it going? Did the steps help?

Regards,

Jennifer

[JenniferV]

Hey GO-Phoenix,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer