Casting from android to tv

[JohnSumman]

For some reason when I try to connect to my TV, it starts to connect, but then it flashes white and sends back to the home screen. I have tried restarting my phone and the chrome USB but nothing has worked. 

[Jeran]

Hey there JohnSumman,

I apologize about the late response, thank you for being patient! Were you able to fix that casting issue? If not, I'd be happy to help out, as I know these connection issues can be tricky. Let me just ask you some questions about what's happening:

• When did this issue start happening?
• What is the firmware version of your Chromecast?
• Does this issue occur when plugged into a different TV?
• What color is the LED light on the Chromecast when this happens?
• What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[JohnSumman]

• Middle of march
• 2. 50 . 1 . 8
• I don't know I only have one TV
• Blue
• Restarting the Google chrome USB, restarting my phone, trying on another phone. 

[Jeran]

Hey there JohnSumman,

I'm sorry about the slow responses here, things are a bit backed up, but the responses will be coming out faster. Do you have the Chromecast's firmware version? That number you provided looks to be the Google Home app version. Also, does this issue occur when casting one app, or all apps? It may help to narrow down the issue to a specific app, or see if the device itself is having issues. What I would also try is casting from Google Chrome on a computer, to see if the problem persists.

I look forward to your response on this!

Best regards,

Jeran

[JenniferV]

Hi folks,

Thanks for the help here, Jeran.

JohnSumman, how's it going? Did you manage to get your device working? You may also try the additional steps listed below:

1. Reboot your Wi-Fi router.
2. Turn off any power or battery saving mode.
3. Disable and re-enable Automatic date and time and Automatic time zone.
4. Check for system updates on your mobile device.
5. Perform a factory reset on your Chromecast.

Thanks,

Jennifer

[JenniferV]

Hi JohnSumman,

Just checking in to make sure that you've seen our response. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[JohnSumman]

Hi Jennifer

It's still acting up 

[Jeran]

Hey JohnSumman,

No problem, in this case, it may be easier to reach out to Chromecast Support regarding this issue. Support would have more tools to help you look into this deeper than we on the forum would be able to. 

Let me know if you had any other questions, we'd be happy to help where we can.

Best regards,

Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran
 

[JenniferV]

Hello JohnSumman,

Just checking in to make sure that you've seen our response. Could you please confirm if you tried the suggested steps above? Also, have you already reached out to our Support team as recommended by Jeran?

Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

Jennifer