Casting not working

[Jerrytyson]

Hi, having problems casting from my phone to Google tv. Have tried checking Chromecast built-in app. Thanks

[JenniferV]

Hi Jerrytyson,

Thanks for posting. Let's sort this out.

A few questions: When did the issue start? Are you getting any messages when casting videos? What's the make and model of your mobile device used for casting?

Give these steps a try:

1. Please make sure your mobile phone is connected to the same Wi-Fi network as your Chromecast.
2. Reinstall the affected apps.
3. Reboot your Chromecast, mobile phone, and Wi-Fi router.

Let me know how it goes.

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?

Best,

Jennifer

[JenniferV]

Hi Jerrytyson,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer