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Share Your Voice! Help Us Improve the Google Community Experience

Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...

Stefanie by PE Program Manager
  • 1317 Views
  • 16 replies
  • 1 kudos

YouTube audio quit on Chromecast, but works on other apps

While watching/listening to music on the YouTube app on my Chromecast with Google TV (HD), I used the remote to switch to a different video, and the audio stopped. I checked the Netflix app, and the audio was still working perfectly. I unplugged the ...

Shaymizz by Community Member
  • 865 Views
  • 3 replies
  • 0 kudos

Chrome cast not connecting to wifi (hotel)

 I am staying in a hotel where there is an LG TV and a chrome cast plugged in. We can’t get past the connecting point, when we pair to the same wifi as our phone (hotel’s wifi) it says that it is offline / a disconnected device. We have tried on two ...

38144CED-6B6D-449A-84C9-AEA5705AB56A.png AF6EC8D2-FCFC-4AF9-A9A0-2CEBC750A436.png

Chromecast not showing YouTube video selection

Cmon Google, get your fingers out, stop ignoring customers requests for help with this issue. Jennifer V was "helping", but that was a joke! Please sort the issue that one of your experts obviously messed up and let users see the choice of videos tha...

Dsteel by Community Member
  • 753 Views
  • 2 replies
  • 1 kudos

Loading error unable to load for you

I've tried everything to solve the problem "loading error unable to load for you", I am reluctant to use factory reset as I will have to re-imput all my details and this cud also cause loss of content. Can somebody please help, I need to keep the sys...

Babajo66 by Community Member
  • 1676 Views
  • 3 replies
  • 1 kudos

Casting problem - BBC I player and itvx

For years I've been able to cast from my laptop to tv- both live stream and on demand programmes on BBC iPlayer and itv ( hub , now itvx) . Chromecast still connects but will only show live stream on BBC iPlayer ...if I try to view an on demand progr...

Anglo by Community Member
  • 1431 Views
  • 3 replies
  • 0 kudos

Google TV remote to control Android TV doesn't work

Hi, I have Google Tv v 4.39.329.515737620.3-release installed in my Samsung A32 phone. I try to use it with my Android TV box (Tivo Stream 4k), mostly use that virtual remote that comes with Google TV. Bot now (after OTA upgrade to Android 13, I thin...

Leontol by Community Member
  • 2995 Views
  • 7 replies
  • 0 kudos

Disconnected device on apple but not pixel

So we recently set up a chrome cast in our bedroom, my boyfriends pixel 6 can connect and set up everything just fine, but my iPhone and iPad won’t connect, it just keeps saying “disconnected device” any help would be appreciated

Kbrunecz by Community Member
  • 750 Views
  • 3 replies
  • 0 kudos
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