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Casting problem

Krishna1
Community Member

My mobile not working it's connected but not playing

4 REPLIES 4

Jeran
Community Specialist
Community Specialist

Hey there Krishna1,

I apologize about the late response, thank you for being patient! Were you able to fix that casting issue? If not, I'd be happy to help out, as I can imagine this problem is a bit confusing to figure out on your own. Let me just ask you some questions about what's happening:

  • When did this issue start happening?
  • Does this only happen on one app, or all apps?
  • Does this issue occur when casting from another device, such as a computer or tablet?
  • What troubleshooting steps have you already tried?

In the meantime, check out this article and follow the troubleshooting steps that it recommends. I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from Krishna1, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran