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Share Your Voice! Help Us Improve the Google Community Experience

Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...

Stefanie by • PE Program Manager
  • 255 Views
  • 3 replies
  • 1 kudos

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 27135 Views
  • 0 replies
  • 12 kudos

Chromecast model G454v after connecting HDMI it doesn't show on TV

We tried to set up the Chromecast with the TV for the first time. After plugging it into the TV the first time, the Chromecast view appeared on the screen and a QR code to scan. Unfortunately, in the process of connecting to the phone, ,I had to inte...

Chromcast automatically casts to a random device in the network

Hi,We have a few Chromecast devices in the organization, and one of the devices is automatically casting when opening Chrome - each time to a different device.How can we stop it from automatically casting?Thanks.

Shira by • Community Member
  • 1272 Views
  • 3 replies
  • 0 kudos

Google TV Ambient Mode

Trying to place ambient pictures on my Hisense google tv and now facing issues after performing a factory reset.It says to go to the Google Home app and select the tv and press the gear icon but when I do, the following error appears: “problem connec...

Is Sound through HDMI & Bluetooth device at the same time possible?

I think I have the Googletv 4k version. My wife has hearing issues and keeps the TV Volume extremely loud. Can I set up a bluetooth headphone for her to use , at the volume of her choosing, and I can listen over the TV speakers? In others words both ...

PatG by • Community Member
  • 1001 Views
  • 1 replies
  • 2 kudos

Chromecast 1st

Hi all! It's finally my turn, I'm stumped and a bit upset, hours I have been trying to get this to set up. Everything was working fine then Chromecast out of the blue stays solid white, will not connect to home app, won't cast, I have done it all, re...

Babette by • Community Member
  • 868 Views
  • 4 replies
  • 0 kudos

Resolved! Chromecast disconnects from home app on iPad Fifth Generation

Just got a 5th generation iPad, and the home app constantly disconnects from the home app and goes offline. It works fine on my other devices (Android phone and tablet). I have to do a factory reset over and over again, it works for a while, then aft...

Schucoman by • Community Member
  • 1936 Views
  • 8 replies
  • 1 kudos

Guest mode won't pop up

First off, I honestly don't know if my Chromecast is a gen2 or gen3; anyways, my area had a WiFi outage, so I tried to figure out how to Chromecast without WiFi. I understand you have to use guest mode, but my settings aren't popping up. The "recogni...

Nova123 by • Community Member
  • 807 Views
  • 3 replies
  • 0 kudos

item not found on chromecast with google tv

I have just purchased the Chromecast with Google TV however am unable to load any apps and the error message ‘Item not found’ continues to appear. When I try to open or even search apps, this message appears. I have done factory restart, unplugged an...

Taasha1990 by • Community Member
  • 3299 Views
  • 5 replies
  • 0 kudos

Google TV Remote Issues

I have 2 Google TVs that I use to watch TV. I also have an iPhone. I can pair my iPhone to be used as a remote for both TVs, but every few minutes the TV stops playing and presents the pairing code again, even though the phone doesn't seem to have un...

Chromecast disconnects

We had a black chromecast for years before issues. It went bad. We bought several of the white ones with remotes on black Friday so did my father. All of them stops casting our shows within an hour. All 6 of them... not just us my dad as well. it is ...

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