07-30-2022 06:13 PM
Hello, I bought a Kogan TV with inbuilt chromecast and saw that to use the casting, I have to download castplayTV, is that correct. When i try to set it up by scanning the QR code to download the app on my IOS, it says that the app is not supported in my country. I am located in Australia. - just wanted to check if that is correct?
Answered! Go to the Recommended Answer.
08-10-2022 08:22 PM
Hi SThomsy,
Awesome! Glad to hear that resetting your TV resolved the issue. In the meantime, do you still have other questions and concerns?
Best,
Jennifer
08-03-2022 07:14 PM
Hi SThomsy,
Thanks for reaching out. If you would like to set up your TV with built-in Chromecast, you need to download the Google Home app on your mobile phone and make sure your phone or tablet is connected to the same Wi-Fi network as your Chromecast built-in TV. Check out this support website article to learn more about setting up a TV with Chromecast built-in.
Thanks,
Jennifer
08-06-2022 07:44 PM
Hey there,
It's me again. How's it going? Still need help?
Thanks,
Jennifer
08-07-2022 03:25 AM
Hi Jennifer,
thanks for following up
08-07-2022 05:46 PM
Hello SThomsy,
Yes, you should be able to cast a tab or desktop using a laptop or computer to your TV with built-in Chromecast. See here how.
However, if you're having trouble casting from your laptop, try the suggested steps below:
Thanks,
Jennifer
08-10-2022 05:56 PM
Hey there,
It's me again. I want to make sure you're all good — how did the steps go?
Thanks,
Jennifer
08-10-2022 08:11 PM
Hi Jennifer,
thank you so much. I just reset my tv to factory settings and updated the chromecast app and now all sorted!
appreciate it!
Thanks,
Sandra
08-10-2022 08:22 PM
Hi SThomsy,
Awesome! Glad to hear that resetting your TV resolved the issue. In the meantime, do you still have other questions and concerns?
Best,
Jennifer
08-10-2022 08:25 PM
No thank you. All sorted!
Thank you!
08-10-2022 08:29 PM
Hi there,
Got it. Since the issue is now resolved and you don't have any more questions and concerns, I'll go ahead and lock this thread.
Feel free to create a new one should you need help in the future. Have a good one!
Cheers,
Jennifer