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Changing internet providers

Debbiemaltby
Community Member

Hi, I have Chromecast on my dumb tv in my bedroom and just changed internet providers. When I turned my tv on it says ‘can’t connect to wifi’ how do I connect my new wifi to my chromecast

4 REPLIES 4

JillG
Diamond Product Expert
Diamond Product Expert

Hi @Debbiemaltby

I would do a factory reset. That way you can set it up on your new WiFi. Here are the steps: How to factory reset your Chromecast - Android - Chromecast Help

JenniferV
Community Specialist
Community Specialist

Hey there,

Thanks for lending a hand here, JillG.

Debbiemaltby, we hope that helps. Don't hesitate to reach back if you still have other questions and concerns.

Best,

Jennifer

aatienza
Community Specialist
Community Specialist

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Jennifer.

Thanks,

Archie

Juni
Community Specialist
Community Specialist

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Regards,

Juni