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Chormocast

09
Community Member

Hi I wonder someone can help me on below matter I have Phillips 4k ultra hd tv I bought 3 years ago now I am having problem casting you tube I can play the videos but sounds is mute. I reset my tv many times but problem still persist.   Even I tried different device to connect my tv still no sound.you tube teller to reinstall the apps the problem is I can't uninstall apps from my phone.

Anyone have any idea?

1 ACCEPTED SOLUTION

djtetei
Gold Product Expert
Gold Product Expert

Have you enabled HDMI CEC both on TV and the Google Chromecast with Google TV?

How is your Google Chromecast with Google TV volume remote buttons set-up? They are set to control the TV volume or the Chromecast volume?

View solution in original post

5 REPLIES 5

djtetei
Gold Product Expert
Gold Product Expert

If your phone is not routed, certain applications cannot always be uninstalled.

What you can do, though, is to uninstall their updates, restart the phone, and reinstall the latest version of the application you want.

09
Community Member

No matter what I did my there is no sounds still while I am playing the video from YouTube.

djtetei
Gold Product Expert
Gold Product Expert

Have you enabled HDMI CEC both on TV and the Google Chromecast with Google TV?

How is your Google Chromecast with Google TV volume remote buttons set-up? They are set to control the TV volume or the Chromecast volume?

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from 09, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, djtetei!

Best regards,
Jeran