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Share Your Voice! Help Us Improve the Google Community Experience

Hi everyone, We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience! We're currently making improvements to Google’s online Communities to ensure ...

Stefanie by • PE Program Manager
  • 234 Views
  • 3 replies
  • 1 kudos

Need help with setup? Troubleshoot common Chromecast problems

Here are some steps I recommend to resolve issues during the setup of your Chromecast.Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mob...

David_K by • Diamond Product Expert
  • 27097 Views
  • 0 replies
  • 12 kudos

chromecast 2nd gen no quality settings?

hello, got a new ISP and with that i did a reset with the google chromecast 2nd gen. now i cant get any quality changes in video mode, theres only the option to enable 50 hz hdmi mode nothing else. changed from 2,4 to 5 ghz wifi, reset but no changes...

Frsh2d by • Community Member
  • 353 Views
  • 1 replies
  • 0 kudos

Random audio drops if using surround sound

I recently upgraded from the Chromecast with Google TV to the new Streamer. I have an Onkyo receiver (Dolby vision, Dolby Atmos capable). I have my receiver connected to my TV, and the Google streamer is connected to the back of my Onkyo receiver. Wh...

Feature request: TV Streamer 120fps 1080p/1440p

Adding support for 90/120fps to the Google TV Streamer would significantly improve local network streaming of video games. The device already supports HDMI 2.1, and goes up to 4K60FPS, so adding additonal support for lower resolutions but higher fram...

RYankov by • Community Member
  • 446 Views
  • 1 replies
  • 2 kudos

Chromecast won’t connect to Wi-Fi

One of two Chromecast in my home will not connect to the Wi-Fi after I rebooted it. It has worked well Overall, since I got it until this past six months or so. It’s also no longer recognizing/connecting with the remote. When I try to use Google Home...

LisakOT by • Community Member
  • 349 Views
  • 1 replies
  • 1 kudos

Stuck on Update Loop

My Chromecast Remote started to disconnect everyday. Then I realised it needed to be updated from firmware 26.0 to 26.7. But then for some reason, EVERYDAY the device goes back to 26.0, disconnects the remote and asks for update. I have been stuck in...

Arissa by • Community Member
  • 186 Views
  • 0 replies
  • 0 kudos

unable to cast to chromecast from pc

I am unable to cast from my laptop to the chromecast on my tv. Ive reset the chromecast. Restarted my computer. Google is up to date. Wifi is ok and has been rebooted. Cast icon is grey and says no sources. I do remember last time this happened that ...

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