Chromcast automatically casts to a random device in the network

[Shira]

Hi,

We have a few Chromecast devices in the organization, and one of the devices is automatically casting when opening Chrome - each time to a different device.

How can we stop it from automatically casting?

Thanks. 

[JenniferV]

Hi Shira,

Thanks for reaching out. Let's sort this out. 

Quick questions: what type of Chromecast device do you have? When did the issue start? The Chromecast should not automatically cast a video content as we still need to hit the cast button. Could you please reboot your Chromecast and plug it in on a different HDMI port on your TV? Resetting it might also help.

Regards,

Jennifer

[JenniferV]

Hey there,

It's me again. How's it going? Did the steps help?

Thanks,

Jennifer

[JenniferV]

Hello Shira,

I haven't heard from you so I’ll be locking this thread after 24 hours. If you need help in the future, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer