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Chrome cast Remote keeps disconnecting

troysull
Community Member

My remote keeps disconnecting from chromecast. I keep reconnecting the remote but after a few mins it disconnects over and over again. Help please!!! 

3 REPLIES 3

Jeran
Community Specialist
Community Specialist

Hey there troysull,

 

I'm sorry to hear that your Chromecast Voice Remote keeps disconnecting! I'd be happy to look into this, as I can imagine this issue is pretty frustrating. When this issue occurs, what color is the LED light on the Chromecast Voice Remote? Depending on what color the LED light is, it could point to different issues occurring. Regardless, go ahead and replace the batteries with store-bought AAA 1.5 V alkaline batteries.

 

I look forward to your response, and if you have any other questions, please let me know.

 

Best regards,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey troysull,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran