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Chrome cast

Caden
Community Member

My chrome cast keeps saying low power or no power but it is plugged it.  We have tried all the solutions on their website and nothing works, please help!

4 REPLIES 4

Byteguy
Gold Product Expert
Gold Product Expert

It sounds like something is wrong with either the power-block or the cable.

The Chromecast 3rd Gen device uses a standard power-block and micro-usb cable.  Try replacing both.

Do NOT plug the Chromecast into a USB port on your TV or gaming system.  Often those ports are designed just to read data of thumb drives and are not fully powered.  They can't support the power demands of a mini-computer like a Chromecast.

GreyMan
Community Member

Did you do a hardware reset and the problem still remains??
you can always use the USB direct to a tv USB port too, preferably a blue 3.0 port i guess

i dont know what else to tell you based on all what you tested.

JenniferV
Community Specialist
Community Specialist

Hi folks,

 

Thanks for the help, Byteguy and GreyMan.

 

@Caden, please try the suggested steps provided by our product expert, also for more info you could check this support website article.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi Caden,

 

Just wanted to see if you still need help. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours if we won't hear back from you again. 

 

Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Thanks,

Jennifer