ChromeCast pin trouble shoot request

[DnCortez]

Why will my new ChromeCast not recognize my pin to verify my account?  I have gone turned on and off each device numerous times, completely redo the setup, reset my pin just in case I had it wrong, and recycled variations of sequences of all these procedures...all to no avail.  This is very frustrating.  Can someone help or do I just need to return this device?  If I return the device, how do I delete it from my account?  (It's partially associated to my account and has my wifi info.)

[JenniferV]

Hi DnCortez,

Thanks for reaching out and I'm sorry to hear about that. Let's sort this out.

A few questions: What type of Chromecast device do you have? If you have a Chromecast with Google TV, are you using the Google Home app or the Chromecast Voice Remote to set it up and enter your Google Account credentials to verify you as the account owner? Are you getting any messages when entering your pin? If yes, what was it?

I'll look forward to your response.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I wanted to check back in to see if you still need help. Feel free to let me know if you do.

Thanks,

Jennifer

[JenniferV]

Hi DnCortez,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[Jeran]

Hey there!

We haven't heard back from DnCortez, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Jennifer!

Best regards,
Jeran