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Chromecase not displaying video

relevency
Community Member

My Chromecast (which has historically worked just fine) stopped displaying video and instead shows a black screen. I've tried nearly every iteration of the "unplugging components/waiting 30 seconds, etc." and that hasn't helped. This issue has been persisting for a while now so I'm wondering if anyone else has had a similar issue and if there were any resolutions?

To be clear, the audio works just fine, and it has nothing to do with where I'm casting from. Even the slideshow of pictures that normally presents when nothing is being casted is not displaying now.

1 Recommended Answer

djtetei
Bronze
Bronze
  1. Shut down the TV completely (turn off and disconnect the power cord from the power source).
  2. Disconnect the Chromecast from the HDMI port. If the Chromecast is plugged into the power source, disconnect it.
  3. Turn on the TV and reconnect the power source to the Chromecast device but do not put the Chromecast into the TV HDMI port.
  4. Wait for 30 seconds.
  5. Plug the Chromecast device into an HDMI port on the TV.
  6. Change the TV to the same HDMI input as the Chromecast.
  7. If the TV still only shows a black screen, hard reset the Chromecast device.

View Recommended Answer in original post

5 REPLIES 5

djtetei
Bronze
Bronze

Your Chromecast have a led light. What colour us it now?

It's white.

I've also tried other power outlets and HDMI inputs.

djtetei
Bronze
Bronze
  1. Shut down the TV completely (turn off and disconnect the power cord from the power source).
  2. Disconnect the Chromecast from the HDMI port. If the Chromecast is plugged into the power source, disconnect it.
  3. Turn on the TV and reconnect the power source to the Chromecast device but do not put the Chromecast into the TV HDMI port.
  4. Wait for 30 seconds.
  5. Plug the Chromecast device into an HDMI port on the TV.
  6. Change the TV to the same HDMI input as the Chromecast.
  7. If the TV still only shows a black screen, hard reset the Chromecast device.

Did this work for OP? I have a similar problem, but none of this is working.

Jeran
Community Specialist
Community Specialist

Hey there!

It looks like relevency accepted djtetei's answer, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

 

ideakitchen, would you be able to create a new thread with details of your issue so we can look into it?


Thank you for your help, djtetei!

Best regards,
Jeran