Chromecast 1st Gen

[DonVito]

Chromecast installed I didn't see code on screen but I said yes. I tried to install it numerous times so when the Google Home app found it I said yes... But the TV says no signal.  I get the cast icon and when I the cast menu comes up the TV where the chromecast is located.  When I cast TV still says no signal.  The TV is a Vizio 24" a good few yeas old. 

[JenniferV]

Hi DonVito,

Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast (1st gen). Let's sort this out.

Quick questions: what's the LED light status on your Chromecast (1st gen)? Is it plugged in directly into the TV? If not, where is it plugged into? 

Please try the steps listed below:

1. Shut down the TV completely (power off and disconnect the power cord from the power outlet).
2. Disconnect the Chromecast (1st gen) from the HDMI port. If it's plugged into the power outlet, unplug it.
3. Power on the TV and reconnect the power source to the Chromecast (1st gen) device. Don't attach it into the TV HDMI port.
4. Wait 30 seconds and plug the Chromecast (1st gen) device into the HDMI port on the TV.
5. Change the TV input to the same HDMI input as the Chromecast (1st gen).
6. Plug the Chromecast (1st gen) to a different HDMI port on the TV.
7. Test the Chromecast (1st gen) on another TV screen.
8. Try to factory reset your Chromecast (1st gen).

Let me know how it goes.

Thanks,

Jennifer

[JenniferV]

Hello there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

[Jeran]

Hey DonVito,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran