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Chromecast Netflix not responding to Google Home phone remote

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Jetous
Community Member

‎02-24-2023 04:03 PM

Yesterday I noticed that I cannot use my GoogleHome app remote control on my phones anymore to control Chromecast Neflix.

All other streaming apps work fine except Netflix. I tried on all my Chromecast devices in my house and all phones on my group and none work. I even uninstalled Netflix and reinstalled.

since the original remotes for Chromecast are consuming so much batteries that we use the mobe phoneapp to control the chromecasts. 

But Netflix opens and nothing else.

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1 Recommended Answer

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Juni
Community Specialist
Community Specialist
In response to Tinymouse

‎03-31-2023 11:58 AM

Hi everyone, 

 

I hope you all are doing well. Our team is aware of this behavior and is still looking into it. To help with their investigation, please submit feedback using your Google Home app. Check out the steps below for guidance:

 

  1. Open the Google Home app .
  2. At the top right, tap your account.
  3. Tap Feedback tap the type of device you'd like to submit feedback for.
  4. To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
  5. In the feedback summary, write a brief description of your issue and include the keywords “CCT3 Virtual remote not working on Netflix”
  6. Be sure to check the box for Screenshot and System logs.
  7. To submit feedback, at the top right corner, tap Send.

Thanks for your help! 

 

Regards

Juni

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