Can’t connect

[Sizerbini]

Tv and device both connected to the same WiFi but app says TV is Nov connected

[LovelyM]

Hello Sizerbini,

Thanks for posting — let's get this sorted out.

A few questions: was your TV working before? Were there any changes made recently? What troubleshooting steps have you tried?

Please unplug your TV from your outlet, then plug it back in. You may also forget the Wi-Fi network that it's using before reconnecting to see if that helps. See this article for other general troubleshooting steps: I can't establish a Wi-Fi connection to my Chromecast.

Keep me posted.

Best,
Lovely

[LovelyM]

Hi Sizerbini,

Have you tried the troubleshooting steps that I suggested? Let me know if that did the trick or not, so we can try something else. 

Sincerely,
Lovely

[LovelyM]

Hey there, 

I'm checking in to make sure that you've seen my responses. Please let me know if you have additional questions or concerns before I close this thread within the next 24 hours. 

Thanks, 
Lovely