Chromecast Remote Overheating

[GiulioR]

Previous post 

Hello,

Writing again for my Chromecast issues - I've tried the suggested steps but it's still impossible to interact in any way with the remote and I've to physically remove the batteries every time because the device overheats immediately when I put them in.

Any further advice? @JenniferV 

[JenniferV]

Hello GiulioR,

I'm sorry to hear that the issue still persists after doing the steps I've provided you on your other thread. 

We'd like to dig deeper into this. Could you fill out this form and let me know once you're done?

Thanks,

Jennifer

[Juni]

Hi there,

We haven’t received your form. Kindly fill it out so we can continue with the next step. 
 

Regards,

Juni

[GiulioR]

Hello Jennifer and Juni.

I've sent the form over - I apologise once again for my lateness but during work week it's difficult for me to keep up with this sort of things, I'll make an effort to be more responsive. 

[JenniferV]

Hey GiulioR,

We received your form and thanks for filling it out. I'll hand it over to our team and they'll reach out to you via email anytime soon so keep an eye on your inbox.

Also, please be advised that this thread will be locked after 24 hours.

Best,

Jennifer