Writing again for my Chromecast issues - I've tried the suggested steps but it's still impossible to interact in any way with the remote and I've to physically remove the batteries every time because the device overheats immediately when I put them in.
Any further advice? @JenniferV
I'm sorry to hear that the issue still persists after doing the steps I've provided you on your other thread.
We'd like to dig deeper into this. Could you fill out this form and let me know once you're done?