Chromecast TV not resuming correctly

[jamieflying]

• Anyone noticed that when resuming from apps like prime, paramount, Disney etc that the resume features isn't accurate? I'll end viewing halfway through a movie or say episode 6/10 and when I go back it'll resume at some random part of the movie or an earlier episode - sometimes hours behind my viewing..any ideas if this can be resolved... It's making the Google TV Chromecast look like a cheap China nockoff..

[JenniferV]

Hi jamieflying,

Thanks for reaching out. Let's sort this out.

A few questions: is this working previously? If yes, when did the issue start? Is this only happening with the apps you've mentioned in your post? Please clear the cache and data of the affected apps. Reinstalling the apps and rebooting your Chromecast might also help. If the issue persists, please try to reset your Chromecast.

Thanks,

Jennifer

[Jeran]

Hey there jamieflying,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jeran]

Hey jamieflying,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran
 

[jamieflying · Accepted solution]

Hi Jean, I'll hard reset the device later, and open up another case if it's a problem, take care.. Jamie 

[Jeran]

Hiya jamieflying,

No problem at all! If you would like, I can keep the thread open longer, so you can come back if it doesn't work, or I could lock it now, and you could make a new thread, either way is fine!

Best regards,

Jeran

[jamieflying]

Hi Jean, I'm happy to close it, by the way from someone who worked in customer service (39 years in telecoms) I'm impressed.. mention it to your managers, Jamie 

[Jeran]

Hey there jamieflying,

Sounds good! I appreciate your kind words, it really does mean a lot! In that case, I'll lock the thread. If you run into any more issues, please feel free to create a new thread.

Have a good rest of your week!

Best regards,

Jeran