Chromecast TV stop working

[Morro]

I saw an article about this issue, I already tried all the answers provided, I have two chromecast and one of them stop working and was just spinning, I change de HDMI port, I change the TV, I change the power cable, button don’t change the color there is no way to me that I can hard reset this. 
This already have more than a month that happened 

[Jimmy_J]

i would get a firestick.  they work much better and have WAY more functionality.  google products simply do not last and they don't stand behind their products.

[JenniferV]

Hey there,

Welcome to the Chromecast Community forum!

Morro, thanks for taking some steps beforehand and for providing detailed information about your issue — it's a big help! To cover all the bases, could you please reboot your Chromecast and Wi-Fi router? Also, please do another factory reset on your Chromecast and test. Here's a guide: How to factory reset your Chromecast.

Jimmy_J, we appreciate you sharing your thoughts about us. Rest assured that we'll take note of it — we'll ensure that we'll learn from this as we continually improve our products and services. 

Best,

Jennifer

[JenniferV]

Hello there,

How's it going? Did the steps help?

Thanks,

Jennifer

[JenniferV]

Hi there,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer