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Chromecast Ultra making youtube a pain.

Zackydoo
Community Member

I've had this chromecast for a while, but it recently started using the TV interface for YouTube, even though I'm casting, and can't control it. Anytime a menu appears, like an are you still watching or suicide warning, I have to restart the casting because I can't interface with it. It didn't come with a remote, and the virtual remote won't pick it up. What do I do?

1 Recommended Answer

JenniferV
Community Specialist
Community Specialist

Hi there,

 

Thanks for the update. Have you also tried to reset your Chromecast? If not, please do a reset on your Chromecast and let me know how it goes.

 

Thanks,

Jennifer

View Recommended Answer in original post

11 REPLIES 11

JenniferV
Community Specialist
Community Specialist

Hi Zackydoo,

 

Thanks for reaching out. Let's check on this further.

 

Quick questions; When did this start? Is this only happening with the YouTube app? Please clear the YouTube apps cache and data. Using a different mobile phone and resetting your Chromecast Ultra might also help.

 

Thanks,

Jennifer

I don't know precisely when it started, but it was a couple months ago. It happens with all apps, supported or not, but it's worse on YouTube because of things like the aforementioned suicide warnings. I'll try the suggestions.

Sorry, I forgot I just switched phones. Neither worked. I just had to move to a new phone, and this happened with my old one and new one.

JenniferV
Community Specialist
Community Specialist

Hi there,

 

Thanks for the update. Have you also tried to reset your Chromecast? If not, please do a reset on your Chromecast and let me know how it goes.

 

Thanks,

Jennifer

I just did a factory reset, but the problem persisted.

It got worse: now my home mini doesn't recognize the home anymore, but the home app and all video apps do.

Nope! Nope! Scratch that. It's connecting now.

JenniferV
Community Specialist
Community Specialist

Hi Zackydoo,

 

Awesome! Please observe the behavior and keep me posted.

 

Thanks,

Jennifer

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

Zackydoo
Community Member

Nope! Problem solved. Thanks for asking.

Jeran
Community Specialist
Community Specialist

Awesome, I am glad to hear that! In that case, I'll go ahead and lock up this thread. If you run into any more issues in the future, feel free to create a new thread.

 

Thank you for your help on this, Jennifer!

 

Best regards,

Jeran