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Chromecast Ultra running Youtube TV freezes or shuts down TV

wmartinf
Community Member

I am having problems with my Chromecast Ultra running Youtube TV on a recent LG TV.  At times the TV shuts down or the picture freezes and I have to reboot the TV.  I unplug the Chromecast and that resolves the problem but it is very annoying.  What should I do to rectify this issue?

7 REPLIES 7

Jeran
Community Specialist
Community Specialist

Hey there wmartinf,

I'm sorry to hear that your Chromecast is having some freezing issues! I can imagine that makes for a terrible viewing experience, so I'd be happy to help out. Let me just ask a few questions to narrow down the problem:

  • When did this issue start happening?
  • Does this only occur when casting YouTube TV?
  • Does this issue occur when using a different HDMI port?
  • What color is the LED light on the Chromecast when this happens?

We can try a few things depending on the color of the LED light on the Chromecast. I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

wmartinf
Community Member

Started 3 weeks ago. Yes, only with Chromecast ultra. I have switched ports and problem remains.  Color of light is always white.

Jeran
Community Specialist
Community Specialist

Hiya wmartinf,

 

Thank you for responding! It's interesting that this issue only occurs with the YouTube TV app. I would first try clearing out the cached app data on the YouTube TV app. If that doesn't work, then try uninstalling and re-installing the app. Finally, see if you can cast the app from another device, such as a different phone or tablet, to see if the problem persists.

 

Let me know how that goes!

 

Best regards,

Jeran

wmartinf
Community Member

How do I clear out the cached app data on the You Tube TV App??

Jeran
Community Specialist
Community Specialist

Hiya wmartinf,

 

If the app is installed on your LG TV, you can look up online something like "LG TV Clear App Cache", and you should find information on how to do so.

 

I hope this helps!

 

Best regards,

Jeran

Jeran
Community Specialist
Community Specialist

Hey there wmartinf,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

Jeran
Community Specialist
Community Specialist

Hey wmartinf,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran