Chromecast Ultra won't connect to wifi

[danielk2]

I have a regular Chromecast (not sure what generation), and recently got an Ultra.  I can't get the Ultra to connect to the wifi.  It does see the internet wired, and the regular Chromecast works just fine.  I did factory reset.  It found a firmware update but that didn't help.  I turned off 2.4 Ghz on the wifi AP (TPLink EAS245) so only 5 Ghz wifi was available.  I made sure I wasn't blocking any ports or DNS.  But during the step to connect to wifi (setup using Android phone on same wifi network), it fails to connect to wifi.

[Jeran]

Hey there danielk2,

I apologize about the late response, thank you for being patient! Were you able to fix that connection issue? If not, I'd be happy to help out, as I know networking issues can get tricky. Let me just ask you some questions about what's happening:

• What is the firmware of your Chromecast?
• Have you already followed the steps listed in this article?
• Is your 5GHz Wi-Fi channel set to a lower range? (36-48)
• What troubleshooting steps have you already tried?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
 

[JenniferV]

Hey there,

Thanks for the help, Jeran.

danielk2, how's it going? Did you manage to get your Chromecast Ultra working?

Thanks,

Jennifer

[JenniferV]

Hi danielk2,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer