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Chromecast Voice Search Constantly Asking for Setup

KyleFN
Community Member

I have a new Chromecast and everything was working great, but just recently every time I hit the Voice Search button I say my command and it responds with "Finish setup to"...(blah, blah, blah).

 

OK? That's weird, I thought I already did that, but oh well. I go ahead and 'allow' everything and finish the setup and it goes back to home, but it's just stuck in this loop. The next time I hit the Voice Search button it just says the same thing, over and over again.

 

I've rebooted the Chromecast multiple times and the problem remains.

 

Help?

11 REPLIES 11

JenniferV
Community Specialist
Community Specialist

Hi KyleFN,

 

Thanks for reaching out. If you have already set up the Google Assistant using the Google Assistant button on your Voice Remote but the issue still persists, please reset your Chromecast Voice Remote and Chromecast then set it up and try again.

 

Thanks,

Jennifer

KyleFN
Community Member

I've already done that ... twice ... no effect on the problem.

JenniferV
Community Specialist
Community Specialist

Hi there,

 

Thanks for the swift reply and for trying the steps. We'd like to take a deeper look into this — could you fill out this form and let me know once you're done?

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi KyleFN,

 

It's me again. Were you able to fill out the form? Still need help?

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

 

I don't want to be a nudge but I'd like to check if you still need help. Feel free to let me know if you do. You may also fill out the form if you haven't yet so we can further assist you.

 

Best,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello KyleFN,

 

I haven’t heard from you in a while so I'll be locking this thread if there’s no update within 24 hrs. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer

KyleFN
Community Member

I tried filling it out but it says there's an error.

JenniferV
Community Specialist
Community Specialist

Hi KyleFN,

 

Thanks for letting me know. Could you please try to use a different browser or different device and check if you'll be able to submit the form?

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi there,

 

The form is now up. Were you able to fill it out?

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hello KyleFN,

 

We haven't received your form yet — were you able to fill it out? Do you still need help?

 

Regards,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

 

I haven't heard from you in a while so I'll be locking this thread if there is no update within 24 hrs. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.


Thanks,

Jennifer