Chromecast YouTube Restriction

[shdawson]

I now cannot use my Chromecast to view YouTube. I read I must go to Google Home, select the Chromecast device, device settings, Notifications and Wellbeing, disable YouTube restrictions.

There is no Notifications and Wellbeing in Chromecast device settings. I take it this is for the new Chromecast. I have the one about five years old.

Google is falling apart at the seams.

Sigh....

[shdawson]

Also...

I can use the Google TV app on my Android phone to play a movie on my Chromecast device.

So, it is a matter of being able to access the setting in Google Home app or elsewhere in the Google universe.

[Kimy]

Hi shdawson,

Thanks for posting here in the Google Nest Community. A few questions: what Chromecast device are you using? Is this happening on YouTube only? Were you able to cast other apps like Netflix, Disney+, Prime Video, etc.? Also, what steps have you taken? Try the following:

• Cast using another phone or device.
• Cast using the same phone, but log out of your account.
• Reboot both your Chromecast device, router, and phone.
• Delete and reinstall the YouTube app.

I look forward to your response.

Thanks,

Kimy

[shdawson]

I am using the 2nd generation of the Chromecast device product.

The problem is only happening with YouTube. It is happening from Chrome browser cast, Google Nest Speaker voice control, and from Google Nest Hub 2nd Generation.

Everything is rebooted.

"tap your profile photo. Tap Settings > General. Turn on or off Restricted Mode."

There is no Restricted Mode option to change in this menu location.

Thee is  a MISSING FEATURE somewhere in the YouTube world to deal with this problem.

[Kimy]

Hi there,

Thanks for the details. Evidently, this has something to do with YouTube. Your Chromecast 2nd Gen, including your speakers and displays, is working as intended. Give our friends at YouTube Help Community a shout. They’re the best people who can help you with this.

I’ll keep this thread open for one more day. Feel free to create a new one if you have questions or concerns in the future.

Cheers,

Kimy

[shdawson]

Posting has been disabled at the YouTube community.

If this is a YouTube matter, then why does the problem not occur when I use Google TV app to access my Chromecast?

[Kimy]

Hi shdawson,

Thanks for the reply. I just want to confirm if this is a Chromecast 2nd Gen or a Chromecast with Google TV (HD or 4K)? If this is a Google TV version and the installed YouTube app doesn’t experience this, then it’s possible that a platform-based correction (mobile app, media transfer via casting, smart TV app platform, etc.) is needed to resolve this. If you can’t post there, try contacting them. Let us know if you still have questions.

Thanks,

Kimy

[shdawson]

Thanks.

I have the 2nd generation of Chromecast. The same movie I watched two weeks ago using Google TV app on my Chromecast is now saying cannot play the movie on my Chromecast with no further explanation in the message.

[Kimy]

Hi there,

Thank you for clarifying. Since this is the Chromecast 2nd Gen, it has no means of filtering or is not even smart enough to distinguish between contents and apps. It doesn’t recognize specifics (subtitles, close captions, content language, etc.). As long as it is casting, then it has done its job. And if it can’t cast one app while all other apps are working, then it’s not on the device, or else none of the apps will work. Again, I strongly suggest that you contact YouTube about this.

Regards,

Kimy

[Kimy]

Hello shdawson,

I just want to follow up on this, and I hope you had a chance to reach YouTube. They’re the best people to help you with this. I’ll keep this thread open for one more day. Feel free to create a new thread if you have questions in the future.

Best,

Kimy

[Kimy]

Hello there,

Since we didn't receive any replies, I'll be closing this thread now. Don't hesitate to create a new one if you have future concerns.

Cheers,
Kimy