Chromecast broadcasting black screen intermittently

[Karl_J]

In the past day my chomecast has started cutting video out, only displaying a black screen, for seemingly random amounts of time at seemingly random intervals. This does NOT cut audio, so the device isn't disconnecting, and the issue occurs with any content or app I stream to the device - it even does this while on the idle splash screen!

I have tried rebooting, resetting, unplugging and replugging, the whole 9 yards, and I cannot get it to stop, nor can I find anything from anyone else saying they have a similar issue. Help? Please?

[Kimy]

Hi Karl_J,

Thanks for posting and for being a step ahead of us. A few questions: what Chromecast device are you using? How long have you been using it? When did it start? Since you’ve already tried to troubleshoot the Chromecast device, let’s see if this has something to do with its communication with the TV.

Give the steps below a try and let me know how it goes:

• Move it to a different HDMI port on the TV.
• Reboot your TV by unplugging it for 2 minutes, then plugging it back in.
• Isolate if it's TV-related by testing it on a different TV.
• If it persists, do a factory reset, then set it up again.

Thanks,

Kimy

[Kimy]

Hi there,

I'm just checking in to make sure that you saw our responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Regards,

Kimy

[Kimy]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,
Kimy