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Chromecast black screen / no signal

Volem
Community Member

Attempting to setup my Chromecast with my TV for the first time but can’t get it to work. 

What I’ve done

- Plugged in the Chromecast to power and into a HDMI port on my TV : as the chromecast turns on I would get the google logo for ~10s before it goes to no signal / black screen.

- I’ve made sure I’m on the correct HDMI input and have tested all the other ones as well

- I’ve tried the troubleshooting with turning off the power for the tv and the Chromecast as well as switching HDMI ports to no avail.

- I don’t have another TV to set it up on to test it.
- The Chromecast displays a blinking white light. Pulsing slowly.

-I believe there’s some sort of issue with recognising the chromecast. Whenever I cycle the power of the Chromecast with the TV on I get the google logo temporarily.

- I’ve tried all the buttons on the google remote and whilst it does show the white light to indicate the remotes working, it doesn’t resolve the black screen / no signal whilst it’s on

- I’ve factory reset the chrome cast itself

- I saw the suggestion to connect to the chrome cast’s ssid via phone wifi settings but I can’t see it pop up as an option on my phone to do so

- I’ve got the google home app and had it try to find the chromecast but it can’t find 

Does anyone have any ideas or has had a similar issue?

TV: Soniq SV55V16A-AU Rev

6 REPLIES 6

Azarco
Community Specialist
Community Specialist

Hey Volem,

 

That certainly hasn't been easy for you. Thanks for doing those steps, could you tell when and where you purchased your device? Also, check if your TV is on the latest version.

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hello there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.


Thanks,

Alex

Volem
Community Member

Good morning Alex, I purchased it from a JB Hi Fi in Darwin 3 weeks ago.

And yes the TV is on the latest version.

JenniferV
Community Specialist
Community Specialist

Hi Volem,

Thanks for getting back to us. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?


I appreciate your help here, Alex.

Regards,

Jennifer

Jeran
Community Specialist
Community Specialist

Thank you for helping out on this thread, Azarco and Jennifer!

Hey there Volem,

I'm just checking up on this thread, did you have a chance to fill out the form that Jennifer provided?

Best regards,
Jeran

Jeran
Community Specialist
Community Specialist

Hey Volem,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran