Chromecast cannot be found

[YummYummSauce]

I factory reset my Chromecast and go through the normal steps. At the last part I get an error, 'Connect to the same WiFi' - Your Chromecast was setup successfully but can't be found. Make sure your mobile device and Chromecast are on the same WiFi network. Turn off AP isolation. 

Chromecast is connected to WiFi as when I am on the Chromecast homepage it gives the time and shuffles pictures. I only have 1 network which is the 5ghz. My TV is plugged into the Ethernet if that makes any difference. I called my internet provider and AP isolation is disabled or does not have the feature. Chromecast used to work through my phone but randomly stopped working. I can still connect to other Chromecast away from the one I'm trying to set up. 

Need assistance please. 

[David_K]

I'd recommend trying these steps:

Need help with setup? Troubleshoot common Chromeca… - Google Nest Community

Let us know how you get on!

[Kimy]

Hi folks,

I appreciate your help, @David_K.

@YummYummSauce, I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Thanks,

Kimy

[Kimy]

Hi there,

I'm just checking in to make sure that you saw my responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Regards,

Kimy

[YummYummSauce]

Hey Kimy,

Appreciate the follow up. I saw the response, but haven't tried troubleshooting the problem yet. I found if I turn off/on my WiFi on my phone, within the first 2.5 minutes of turning it back on I can cast. After the first few minutes, it won't cast. So I found a way to 'put a band aid' on the problem and don't want to disrupt that if I found a way. If the problem proceeds I will troubleshoot with your recommendations. 

It is peculiar that it will work when I reset my phone WiFi but after sometime, it won't work... Does it sound like a mechanical malfunction?

[Kimy]

Hi YummYummSauce,

Thank you for the details. I don’t think it’s a malfunction. Smartphones will always choose a faster connection and will switch to it if necessary. Your Chromecast device, however, remembers one network at a time.

Aside from your workaround, you can also turn off cellular data to reduce your phone's jumping option. I hope this helps.

Best,

Kimy

[Kimy]

Hello there,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Thanks,

Kimy

[YummYummSauce]

Hi Kimy,

Yeah I tried those troubleshooting tips and some of the tips get it working but once I leave the area and come back to cast, it stops working. I then reset my router and unplug chromecast, and it will work again. Its a temporary fix, that isn't long term. 

Even if turn off my cellular data and use just wifi connection, it will not respond. I only have 1 network which is the 5ghz so wifi/phone/chromecast can only connect to 1 netowork.

[Kimy]

Hello YummYummSauce,

Thanks for the details. Are there instances where the TV screen shows messages that it has disconnected from Wi-Fi? If not, then your Chromecast device is working as intended. It remembers only one network connection and will stick to it. Smartphones have a tendency to switch networks. You can try the following:

• Forget all the networks on your phone.
• Reconnect only to the same network as your Chromecast device.
• Switch off your phone’s cellular data.
• For iOS devices, ensure that the local network is enabled.
• To isolate, cast using another phone.
• Check out this link as an additional guide.

Let me know how it goes.

Regards,

Kimy

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Kimy]

Hello YummYummSauce,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Thanks,

Kimy